Approving Orders Basic+
Orders that didn't auto-match — Mismatches and Not-in-Session orders — need manual review before they can be arranged. Approval is your confirmation that you've checked the order and it's safe to proceed.
In the Orders tab, find rows showing a Mismatch or Not in Session status pill. These need your attention before they can be arranged.
Click the row to expand it. Tagasulat shows you what it found: the Seller Center buyer name on one side and the closest match from your mine board on the other. Compare them to decide if they're the same person.
If they match — click Approve. A reason dropdown appears before confirming. Choose the reason that best describes why the order didn't auto-match:
- Name mismatch — the TikTok username and Seller Center name are different but it's the same person.
- Split checkout — the buyer placed their order across two separate Seller Center checkouts. Use this when you see two orders for the same buyer.
- Not in session — the order came from Seller Center but the buyer didn't mine during this live.
- Other — anything else.
The selected reason is recorded in the session log for reference.
If they don't match — do not approve. Investigate manually. The buyer may have ordered without mining, or the order may belong to a different live.