Buyer Badges Basic+

Small colored icons and pills appear next to buyer names on the mine board to give you critical information at a glance during a fast live. Here's what each badge means and what to do when you see one.

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NEW / OLD / JOY pill Basic+ โ€” Every buyer on the mine board shows a small pill label automatically. NEW = buyer has no confirmed checkout with your store yet. OLD = buyer has completed at least one past order. JOY = this buyer has a no-checkout history (joy miner flag). No action needed โ€” it updates automatically based on buyer history.
๐Ÿ“ธ Screenshot: mine board row showing different buyer badges
NC

No Checkout (NC) โ€” This buyer has mined before but has not completed their Seller Center checkout. They may be a carry-over from a previous session or someone who mined this live but hasn't paid yet.

Follow up with the buyer or move them to the No-Checkout section โ†’

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Joy Miner โ€” This buyer has a history of missing checkout. They mine during lives but don't always complete their Seller Center order. Learn about Joy Miners โ†’

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Relive โ€” This buyer is a carry-over from a previous session. Their mine is from an earlier live and is being tracked here until they complete checkout.

NEW

First Time! โ€” This buyer just appeared on the mine board for the first time in this session. It's their first mine of this live โ€” not necessarily their first time ever. It's not a warning, just a heads-up so you're aware it's a fresh entry this session.

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Blacklisted Basic+ โ€” This buyer is on your blacklist. The badge is a warning โ€” check before printing a label or processing their order. Manage the blacklist โ†’

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Badges are additive โ€” a buyer can be both a Joy Miner and an NC at the same time if they're a regular who hasn't checked out yet.